Privacy Policy

Porcelain Facility Services ("Porcelain," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Contact information you provide through our quote request form, such as your name, business or property name, phone number, and email address.
• Service details you provide, such as the type of service requested, square footage, frequency, and any special requirements.
• Communications you send to us by phone, email, or through our website.
• Technical information collected automatically when you visit our site, such as browser type, device information, and pages viewed, through standard analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and schedule walkthroughs or estimates.
• Prepare and manage service agreements and recurring service schedules.
• Communicate with you about appointments, invoices, and service updates.
• Improve our website and the services we offer.
• Comply with legal, accounting, and regulatory requirements.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Staff and contractors who need it to perform scheduled cleaning or facility services.
• Service providers who help us operate our business, such as scheduling, invoicing, or payment processing tools.
• Authorities where required by law, such as in response to a valid legal request.

4. Data Retention

We retain client and contact information for as long as needed to provide our services, maintain business records, and comply with legal and tax obligations. Information related to inactive leads may be retained for a reasonable period and deleted upon request.

5. Your Choices and Rights

You may contact us at any time to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to our legal and recordkeeping obligations.
• Opt out of non-essential communications.

6. Data Security

We take reasonable administrative and technical measures to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to support basic functionality and to understand how visitors use the site. You can control cookies through your browser settings.

8. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through the contact form on our website or by phone.