Last updated: June 12, 2026
This Service Agreement ("Agreement") is entered into between Porcelain Facility Services ("Porcelain," "we," "us," or "our") and the client ("Client," "you," or "your") upon booking or confirming any cleaning or facility service. By engaging our services, you agree to the terms set forth below.
Porcelain Facility Services will perform cleaning and facility maintenance services as agreed upon during the initial consultation or as detailed in the written service proposal provided to you. Services may include, but are not limited to:
Any services outside the original scope must be agreed upon in writing before work begins and may be subject to additional charges.
The Client agrees to provide safe and timely access to the property at the scheduled service time. If access is denied or delayed beyond 20 minutes of the scheduled start time, Porcelain reserves the right to treat the appointment as a cancellation subject to the cancellation policy outlined below.
The Client is responsible for securing or removing valuables, sensitive documents, and fragile items prior to each service visit. Porcelain will exercise reasonable care but cannot be held responsible for pre-existing damage or items not properly secured.
Service pricing will be confirmed in writing prior to the first service appointment. Rates are based on the scope, frequency, square footage, and specific requirements discussed during the walkthrough or consultation.
We understand that schedules change. We ask that you provide adequate notice so we can accommodate other clients and plan accordingly:
Porcelain Facility Services reserves the right to cancel or reschedule appointments in the event of unsafe working conditions, severe weather, staffing emergencies, or other circumstances beyond our control. In such cases, no cancellation fees will be charged to the Client, and rescheduling will be offered at no additional cost.
Recurring service agreements operate on a rolling basis unless a fixed-term contract is separately agreed upon in writing. Either party may discontinue recurring services with 14 days' written notice. Porcelain reserves the right to adjust pricing for recurring services with 30 days' written notice to the Client.
To ensure quality service, the Client agrees to:
Client satisfaction is our priority. If you are not satisfied with any aspect of your service, please notify us within 24 hours of service completion. We will return to address the concern at no additional charge, provided the issue falls within the original scope of services and the property has not been altered in the interim.
We do not offer monetary refunds for completed services. Our commitment is to resolve any quality issues through re-service.
Porcelain Facility Services carries general liability insurance. In the event of damage caused directly by our staff or equipment during service, please notify us in writing within 48 hours of the service date. We will investigate and respond promptly.
Porcelain is not liable for:
Our total liability for any claim shall not exceed the value of the service performed on the date in question.
The Client agrees not to directly hire, solicit, or engage any current or former employee or contractor of Porcelain Facility Services for a period of 12 months following their last service at your property, without prior written consent from Porcelain. A referral fee may apply if this provision is waived by agreement.
Porcelain Facility Services treats all Client information as confidential and will not share details about your property, business operations, or personal information with third parties, except as required to provide services or as required by law.
Porcelain Facility Services may update this Agreement from time to time. Continued use of our services after changes are communicated constitutes acceptance of the updated terms. Material changes will be communicated in writing with reasonable notice.
This Agreement shall be governed by and construed in accordance with the laws of the state in which Porcelain Facility Services is registered and operating. Any disputes arising from this Agreement that cannot be resolved informally will be submitted to binding arbitration or the appropriate court of jurisdiction.
This Agreement, along with any written service proposal or scope of work, constitutes the entire agreement between the parties and supersedes all prior discussions or representations. No verbal agreements will be binding unless confirmed in writing.
If you have questions about this Service Agreement, please contact us through the contact form on our website or by phone. We're happy to walk you through any terms before your first service.